*throws back head and howls*

[bloodsong1]

POWERS!

A word to the wise. Yelling at me will get you jack. I will not tolerate it and I will not help you. Going on and on about how you think our methods are stupid will not garner you any favors either. Either give me the information I need or by the gods, I will hang up on you. And no, I DON'T have a problem with putting you into a voice mail if you're being rude. I cannot help without the proper info, even if you are insured with us. I don't get paid enough to put up with your bad attitude. Deal.

*snarls*

Then, to top it off, I get Mr. G again, demanding a live body to find out about a check. Good gods.

No, I didn't handle that call well. Answering my "How may I direct your call?" with a rant about how you can't reach your adjuster does not put me in the best mood. Neither will talking over me or refusing to give me the info I must have. I feel challenged and that's not good for the customer on the other line. I ended up leaving her in a sup's voice mail. I could not take the nonsense. She called back. I knew she would. My desk buddy ended up with it and was able to handle it better. I'm guessing the caller didn't ask "Can you get up and go find so and so?" No, dumbo. I'm an operator. I cannot leave my desk. The conclusion is, whacked customer. Not the first time, won't be the last. I will take a page from my buddy's book though, for next time. "I am here to help, but I can't without your cooperation. Please calm down."

This is a rare occasion. I think I kept my voice cool, but I'm not entirely sure. Heh. Live and learn.

Comments

*nods sympathetically*

[sildar.livejournal.com]

Customers can be real assholes, can't they?

'Yes ma'am...no ma'am...please stop yelling ma'am...if you continue to use that language ma'am, I'll be forced to terminate this call...ma'am...good-bye ma'am.' *click* Bitch.

*chuckle* Well, she wasn't THAT bad.

[bloodsong1.livejournal.com]

I almost never raise my voice to a customer, but I had to with her. She wasn't swearing, just blatantly refusing to cooperate. I told her, in a very stern voice, that I could not help without the right number or her name. She rattled off a policy number so fast I don't think I got it right and then demanded a sup. That's when I dumped the call. I was not about to ask her for that again. Why did she harrass me for five minutes when she had what I wanted and I had asked for it at lesat five times? Sometimes I think people get off on such behavior.

[jannyblue.livejournal.com]

http://www.livejournal.com/community/customers_suck