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Dec. 10th, 2009
My fellow LJ-ers, I am an idiot.
Dec. 10th, 2009 12:50 pmSo a lady came in earlier this week to go on a test drive w/The Boss because her car was making funny noises in the rear.
The Boss is gone for lunch.
S graciously goes with her, they come back and inform me she needs an appointment.
I ask her name, she gives it, I look in the system, find her name. There's no car info, so I get all that and set up the appointment for today.
Today, after Workhorse diagnoses everything and calls said lady, I get a call back informing me this M. O. doesn't drive an E-class, she has a C-class.
BUH?!?
Five minutes of research later, we discover I put everything into the wrong person's name. The lady who dropped off her black E-class is M. E. O. and is not in our system.
*headdesk*
So I go in, put in the correct information, copy over where needed, delete the bad so and print out a new one for Workhorse. He, meanwhile, called the number we found in Yellowpages.com and left another message. I also copied over M. O.'s correct car information in the proper slot on the database.
All of this is AFTER the 5 minute lecture on "Efficiency and Communication" I got from Shop Boss because The Boss didn't order lug bolts when he ordered wheels for another customer, but didn't tell anybody and I didn't look, although the parts have been here for, oh, about a week. We WERE waiting on glass, but that hasn't come in either. During that lecture, I attempted to point out that Shop Boss is also part of the problem, as he didn't tell me an entire job was done yesterday without me seeing the car AT ALL. His response to my point? "I don't have time to be running to you for every little thing! I worked a 12 hour day yesterday, with no lunch!" This from the guy that expects ME to call HIM whenever I'm going to be out, and DOES expect ME to tell HIM every little thing.
Yeah.
I shall prove my idiocy by eating soup with a fork, as there are no spoons.
The Boss is gone for lunch.
S graciously goes with her, they come back and inform me she needs an appointment.
I ask her name, she gives it, I look in the system, find her name. There's no car info, so I get all that and set up the appointment for today.
Today, after Workhorse diagnoses everything and calls said lady, I get a call back informing me this M. O. doesn't drive an E-class, she has a C-class.
BUH?!?
Five minutes of research later, we discover I put everything into the wrong person's name. The lady who dropped off her black E-class is M. E. O. and is not in our system.
*headdesk*
So I go in, put in the correct information, copy over where needed, delete the bad so and print out a new one for Workhorse. He, meanwhile, called the number we found in Yellowpages.com and left another message. I also copied over M. O.'s correct car information in the proper slot on the database.
All of this is AFTER the 5 minute lecture on "Efficiency and Communication" I got from Shop Boss because The Boss didn't order lug bolts when he ordered wheels for another customer, but didn't tell anybody and I didn't look, although the parts have been here for, oh, about a week. We WERE waiting on glass, but that hasn't come in either. During that lecture, I attempted to point out that Shop Boss is also part of the problem, as he didn't tell me an entire job was done yesterday without me seeing the car AT ALL. His response to my point? "I don't have time to be running to you for every little thing! I worked a 12 hour day yesterday, with no lunch!" This from the guy that expects ME to call HIM whenever I'm going to be out, and DOES expect ME to tell HIM every little thing.
Yeah.
I shall prove my idiocy by eating soup with a fork, as there are no spoons.