Sprint Sucks!
Aug. 21st, 2005 08:09 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
bloodsong1As you all know, things have been tight in Queenie land. So tight, that apparently being a WEEK late with the Sprint bill equals two months back due and they shut you off.
BUH??????
Yeah. They bill 17 to 17. Pay before the 17th and you pay for the previous month. You're always a month behind with these people and I'm fairly certain their customer service is outsourced to India, because both people I talked to had thick accents.
I got a little hot, needless to say, but assured them that they would have the payment for June-July on Saturday when I get paid. Our service was shut off by then, despite the fact that I asked the guy not to, because it is our main source of communitcation. The billing lady simply repeated what was on her screen and said "I would calmly remind you that your billing cycle is from the 17th." Yes, I get it. I didn't cuss you out, sweetheart. Raised my voice, you betcha. But I didn't swear. Not that that got me anywhere.
So now Queenie has no phone until Saturday. Thanks a bunch Sprint. Verizon gives you a full month and a half of non-payment before THEY shut you off, not a week late from the given bill date. Then again, Verizon may have actually BILLLED month to month instead of a bloody 30 days in advance.
I'm going to go scream now.
BUH??????
Yeah. They bill 17 to 17. Pay before the 17th and you pay for the previous month. You're always a month behind with these people and I'm fairly certain their customer service is outsourced to India, because both people I talked to had thick accents.
I got a little hot, needless to say, but assured them that they would have the payment for June-July on Saturday when I get paid. Our service was shut off by then, despite the fact that I asked the guy not to, because it is our main source of communitcation. The billing lady simply repeated what was on her screen and said "I would calmly remind you that your billing cycle is from the 17th." Yes, I get it. I didn't cuss you out, sweetheart. Raised my voice, you betcha. But I didn't swear. Not that that got me anywhere.
So now Queenie has no phone until Saturday. Thanks a bunch Sprint. Verizon gives you a full month and a half of non-payment before THEY shut you off, not a week late from the given bill date. Then again, Verizon may have actually BILLLED month to month instead of a bloody 30 days in advance.
I'm going to go scream now.
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no subject
Date: 2005-08-22 02:15 am (UTC)Switch to them and you can call me for FREE...
Double-pay the next bill if you can. It'll shut them up.
Verizon has Canadian outsourcing. While they're not Americans, they do at least speak English.
I second that.
Date: 2005-08-22 06:25 am (UTC)Kidding, Janny. ^^
But seriously, Verizon rules. No long-distance charges in the country, free in-network calls, and really good plans for nights/weekends, etc. Give it a look-see.
no subject
Date: 2005-08-22 12:43 pm (UTC)We had Verizon
Date: 2005-08-22 06:18 pm (UTC)Ah well, can't win them all.
no subject
Date: 2005-08-22 07:05 pm (UTC)